Fix issues when you pay for Google products & services

Yous might need to set a problem with your payments profile if you:

  • Have bug when yous pay for Google products
  • Go an error bulletin

Find the issue you lot experienced below.

Payment method declined by issuer

Important: Your payment issuer is the depository financial institution or company that issued the payment method you lot try to use. This may be the bank that issued your card, the telecom carrier for your carrier billing business relationship, or your eWallet provider.

"Unable to complete transaction: expired carte"

"[Your payment issuer] declined your payment"

To prepare the issue, select a different payment method or endeavour the following:

  • Make sure your payment method is up to appointment. If it isn't, update it in Google Pay. Then try your buy again.
  • To make the purchase, make sure you have enough money in your account.
  • If you all the same have issues, contact your issuer to check if there's a problem with your account.

Payment method declined past Google

"Your payment was declined due to an effect with your account"

If you get this error bulletin, we can't take your payment considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand more info to protect your account against fraud.
  • For European users simply: We need more than info to comply with EU law.

To fix the effect, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Earlier you can purchase anything through your Google Account, you must verify your identity.
  3. Make sure your name, accost, and payment info are upwards to date.

"Your transaction can't be completed"

If you're asked to provide more than info after you get this bulletin, follow the on-screen instructions.

If you're not asked for more info:

  • Endeavour a different payment method.
  • Check whether the billing address for your payment method, such as a credit card, matches the address in your Google Pay settings. If they don't match, update your accost on pay.google.com and try the transaction over again.
  • If you're on an app: Endeavor to pay on the product website instead. If you're on the website, try the app.
  • If y'all purchase on Google Play: For suggestions, check Fix payment issues on your business relationship.
  • If you use the guest checkout on the Google Shop: Sign in to your Google Account. If you don't have i, create an account beginning.
  • If you use an eligible Android phone and pay by credit card: Set up a payment method for contactless transactions.
  • If you lot pay with a credit card: Contact your banking concern or financial institution about this transaction.

"Tin can't redeem your gift card due to an issue with your business relationship"

To gear up the upshot:

  1. Get to pay.google.com.
  2. Check for any alerts or requests.
    • Before yous can purchase anything through your Google Business relationship, y'all must verify your identity.
  3. Make sure your name, accost, and payment info are upwardly to engagement.

Payment event with Google Workspace business relationship

"This transaction couldn't exist completed. Contact your Google Workspace administrator to set up it"

If you buy a Google product or service and become this fault message, it means that your company or school set upwardly your account.

To resolve this issue, contact your Google Workspace administrator.

Tip: If you're an administrator, learn how to fix the billing event.

Find your ambassador

Your administrator might be:

  • Someone in your IT department or help desk-bound at a company or school.
  • The person who manages your electronic mail service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit carte du jour

Carte is grayed out & needs verification

Your carte was reported equally stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'south payment methods."

Earlier yous can use it again, you must verify the carte du jour.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If y'all have multiple accounts: Sign in to the account with the grayed-out card.
    • If you lot don't use pay.google.com: Go to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Side by side to the carte du jour that says "Verification needed," click Verify and then  Become code.
  5. Yous tin can find a temporary hold of less than $i.95 USD on your card statement called "GOOGLE." The verification code is the terminal vi digits.
    • You should get the code right away, but information technology tin can take upwards to 7 days to become the lawmaking.
  6. To complete verification, render to your account and enter the half-dozen-digit code.

Carte is grayed out & is ineligible

If your card is grayed out and you go a message that your card is ineligible, you lot can't use your card for this purchase. Attempt to make the purchase once more with a different card.

If the card yous want to use isn't listed, to add together a new card, follow the on-screen instructions.

Airtight Google payments profile

Contact u.s. for help

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